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FAQ
[Please note] *Only available in Japan.
Due to the impact of COVID-19, shipping may be delayed. Please note.
-------- Anti-Protection Mask --------
- Please return the warp to fit your face and use it.
- Bend the nose fin downward and attach it so that it presses against it.
-------- Transparent three-dimensional mask GH05T --------
* Because the GH05T transparent 3D mask is mass-produced, it may be difficult to assemble due to shallow cuts depending on the lot. Do not force it into place, but push open the notch a little before assembling . (If you try the above and find it difficult to assemble, we will exchange it, so please contact us at the email below.)
Q: How should I assemble the transparent three-dimensional mask GH05T?
A: Please see the video at the bottom of the official website. Or you can view YouTube from the QR code on the package. How to assemble How to install Check after assembling
- If it sticks to your nose , fold the center after assembly and adjust the height.
- It's not a full face mask. Adjust the string so that it is lightly placed on the face and worn as if it were placed.
- Do not press it against your face .
- The spacer part touches the cheek very little, but if you sweat, please wipe your skin frequently.
- If it does not fit your skin, please stop wearing it immediately.
- The photos and sizes are clearly stated on the product detail page , so please choose the most suitable size before purchasing.
Q: What should I use for the string of the transparent three-dimensional mask GH05T?
A: Please purchase a rubber cord with a thickness of 3.5 mm or less. I think that it is easy to adjust if there is 80 cm.
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Q: Can it be washed and used?
A: Please wash while assembled. Washable and reusable. Since it is made of the same material as a plastic bottle, please use it after using water or dishwashing detergent and drying it well. You can also use alcohol, but if the smell makes you feel sick, please refrain from using it.
Q: When will it arrive after ordering? *
A: Products ordered on weekdays will be shipped the next day and will arrive in 1-2 days . Regarding Saturdays, Sundays, and holidays, it will be shipped as soon as it is a business day because it is closed .
Q:Can I cancel? *
A: You can cancel your order from 10:00 to 14:00 on the day of your order ( weekdays) as it will be shipped the next day. Please contact us before shipping for next day shipping.
Q: I haven't received an email after placing my order.
A: If you set PC mail rejection, it will not be delivered.
Please register shop@neup01y.com , remove the same email address from the rejection setting, and then contact info@neup01y.com .
Please contact your mobile carrier for details on how to cancel. Or please let us know your e-mail address that can receive it. I will send it again. Also, if you have entered an incorrect email address, you will not receive an order confirmation email, so please contact us at the above address.
*Please check your mailbox as it may have been received as spam.
Q: I don't see the tracking number.
A: Items will be shipped by mail. It may take some time for the shipping notification to be reflected in the postal system, so please wait for a while until it is reflected. Also, if there is a problem with the link, please enter the tracking number on the Japan Post tracking screen and check it.
Q: I haven't received my item.
A: There are items that cannot be delivered due to incomplete addresses or names, or returns due to long absences. In that case, we will process the return of the product price. I am very sorry about the shipping fee, but I have sent it, so I have received it. Thank you very much. Also, if you refuse to receive the above PC mail or if there is an error in the e-mail address, you will not receive a shipping notification or a refund processing notification. note that. If you have any questions, please feel free to contact us at info@neup01y.com .
Q: I want to exchange the size. *
A: Please contact info@neup01y.com before shipping . Regarding the size exchange after shipment, you will be responsible for the shipping fee depending on the conditions.
Q: I want to return an item. *
A: If you have purchased multiple items, or if the items are unopened and unused (unassembled), we will refund the amount after deducting the shipping fee. Please bear the shipping fee for the return. In addition, it becomes the returned goods processing after the arrival of the product.
Q: My credit card is not supported. Are there other ways to purchase?
A: We accept orders by bank transfer. Please contact us at the email provided.
Q: Can you issue a receipt?
A: We issue it in PDF format. Please contact info@neup01y.com with the necessary information. *Additional postage and handling fees will be charged for mailing.
*We cannot accept returns, size changes, cancellations after shipment, or refunds for purchases made from overseas unless various conditions are met. note that.